How Does Your Martech Impact Your Business’s ROI?
September 11, 2024Engineers, product designers, and industrial specialists are visionaries. They can conceptualize tangible products in their minds and masterfully engineer and design them for optimal functionality and user convenience. They possess the technical expertise needed to bring these ideas to life. However, these admirable skills often don’t extend to their own marketing — specifically to their brand.
In modern manufacturing marketing, this disconnect between product expertise and brand identity can lead to missed opportunities. Manufacturers may face a lack of recognition in the market, struggle to communicate their unique messaging and suffer from a weaker position against competitors. Just as a poorly designed product can fail to meet customer needs, a poorly developed brand can fail to connect with the audience it was meant to serve.
Your brand is like the products you create — designed with purpose and intent. So, why not approach brand development with the same care you use when designing your products?
What is Brand Development, and Why Do Manufacturing Companies Need It?
Brand development is the strategic process of crafting a comprehensive brand identity that accurately reflects your company’s core values, culture, vision, and mission. It goes far beyond creating a logo or choosing colors; it’s about constructing and aligning all the intangible qualities that make your business unique. When done correctly, these elements become some of your company’s most valuable assets.
Manufacturing firms often focus heavily on product quality, technical specifications, and operational efficiency. While these aspects are crucial, they alone don’t tell the full story of your company. Brand development fills this gap by creating a narrative that connects your technical expertise and brand essence to your customers’ needs and values. It helps differentiate your company in a crowded market, making it easier for potential clients to understand why they should choose you over your competitors.
In an industry where products can sometimes seem similar on paper, a well-developed brand can be the deciding factor for customers. It builds trust, fosters loyalty, and can even command premium pricing. Essentially, brand development transforms your manufacturing company from a mere producer of goods into a recognized and respected industry leader with a clear identity and purpose.
Brand Development in 3 Steps
Brand development is an essential component of digital marketing strategies for manufacturers looking to establish a strong, enduring presence in the market. By focusing on your brand, your audience, and the alignment of the two, you ensure that your finalized branding and messaging truly embody your company’s identity while resonating with your customers.
From our experience, many companies find this process more challenging than they initially expected. Theoretically, you’d expect businesses to know their identity, values, purpose, and target audience. However, in practice, companies frequently struggle to articulate (or even agree on) these fundamental elements. This underscores the importance of a systematic approach to brand development.
Step 1: Define Your Brand Purpose
Your brand purpose is the “why” behind your company’s existence that goes beyond producing goods or generating profit. This means uncovering the values, culture, and motivations that drive your business and impact your customers, industry, and the world. This is the time to reflect on the original vision that led to your company’s founding and identify the principles that have guided your operations since then.
For example, a manufacturing company might exist to revolutionize sustainable production methods, enhance safety in specific industries through innovative products, or make cutting-edge technology accessible to smaller businesses. Can you relate to any of these? This purpose demonstrates to consumers that your focus extends beyond the bottom line, encompassing a larger vision for positive impact.
To develop your brand purpose, start by answering these key questions:
- Why does your manufacturing company exist?
- What are the core values that guide what you do? (For manufacturers, these often include precision, innovation, sustainability, and reliability.)
- How are you different from your competitors?
- Why do your customers trust you?
- What positive impact do your products have on people’s lives?
By identifying and honing in on your core values and mission, you’ll be able to define your brand’s tone, voice, value proposition, and brand positioning. This will form the foundation upon which everything else is built, ensuring consistency across your marketing strategy.
This brand essence chart was developed for our client Xeratec, a software solutions provider for industrial companies. After interviewing Xeratec’s employees, we successfully mapped out their brand’s essence and determined the appropriate tone for their communications.
Step 2: Define & Characterize Your Target Audience
Building buyer personas is the second step of the brand development process. Even with a well-articulated brand purpose, your efforts will fall short if you don’t clearly understand who your audience is and what they need from you.
When developing buyer personas, gathering as much information as possible is essential. This includes basic demographics like age, gender, and location, as well as professional details such as the industry, company size, and role. Additionally, understanding psychographics, like their challenges, pain points, needs, and aspirations, allows you to create a more well-rounded picture of your ideal customer. The more detailed your personas, the better you can tailor your marketing strategy and provide valuable information that is relevant to them.
For B2B manufacturing companies, personas typically represent individuals within organizations, and the B2B customer’s journey often takes longer than in B2C markets. This makes it even more important to know the ins and outs of your audience, as you’ll need to nurture these relationships over a longer sales cycle. By understanding your target audience’s unique needs and behaviors, you can create content that guides them through decision-making, ultimately leading to stronger connections and more successful conversions.
Step 3: Put it All Together
In the final step of brand development, you’ll bring everything together by effectively communicating who you are to your target audience. This means taking your brand purpose and aligning it with your audience’s unique characteristics, desires, needs, and challenges. The goal is to ensure that your messaging not only reflects your brand’s core values and mission but also resonates deeply with the people you’re trying to reach. This alignment is essential for creating a brand experience that feels authentic and relevant to your audience.
The example below from the brand development process conducted for Xeratec demonstrates this approach. The unique value proposition synthesizes Xeratec’s product and core values (reliability, innovation, customer support, transparency) with the customers’ exact needs and desires (to feel understood, confident, and cared for). This approach ensures that the brand connects on both a practical and emotional level, delivering a promise the brand can uphold, ultimately fostering trust and loyalty.
Turn Your Engineering Excellence into a Powerful Brand
Engineers and industrial professionals excel at turning ideas into innovative products that impact users for the better. Similarly, manufacturers can create a brand as meticulously crafted as their products by applying the same thoroughness, intention, and attention to their brand development. Each component of a well-developed brand contributes to a cohesive, impactful market presence.
At Waypost Marketing, we specialize in helping companies achieve their marketing goals. As a trusted partner, we offer tailored digital marketing services to industrial and manufacturing companies, including brand purpose creation and brand development services. Contact us today, and let’s work together to transform your engineering excellence into a powerful brand.